I have gotten ideas, training, and tips from many experts. This coaching has been in the area of self improvement really although it may be sales training or management coaching. The experts keep coming back to service.
At a recent conference, I had the privelige of hearing Tom Reilly speak and his topic was Value Added Selling. The value that he spoke of kept getting back to exceptional service. You can learn more from Tom by going to his website at http://www.tomreillytraining.com/
Another excellent speaker and trainer, Bob Prosen, who spoke to a session that I attended on management, also refers to excellent customer service. You can find more from Bob at http://www.bobprosen.com/
I also refer you to the excellent book, Delivering Knock Your Socks Off Service. I recommend checking out this book online at Amazon.http://www.amazon.com/Delivering-Knock-Your-Socks-Service/dp/081440765X
While hard work is certainly a main ingredient to success, providing service is s key guide to the right kind of hard work.
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