I have gotten ideas, training, and tips from many experts. This coaching has been in the area of self improvement really although it may be sales training or management coaching. The experts keep coming back to service.
At a recent conference, I had the privelige of hearing Tom Reilly speak and his topic was Value Added Selling. The value that he spoke of kept getting back to exceptional service. You can learn more from Tom by going to his website at http://www.tomreillytraining.com/
Another excellent speaker and trainer, Bob Prosen, who spoke to a session that I attended on management, also refers to excellent customer service. You can find more from Bob at http://www.bobprosen.com/
I also refer you to the excellent book, Delivering Knock Your Socks Off Service. I recommend checking out this book online at Amazon.http://www.amazon.com/Delivering-Knock-Your-Socks-Service/dp/081440765X
While hard work is certainly a main ingredient to success, providing service is s key guide to the right kind of hard work.
Showing posts with label Tom Reilly. Show all posts
Showing posts with label Tom Reilly. Show all posts
Thursday, October 28, 2010
Saturday, October 9, 2010
Some Great Advice
I attended a presentation recently by Tom Reilly who is an author, coach, speaker, and sales trainer. He wrote the book Value Added Selling and his presentation, given at the Fluid Power Distributor Association/International Sealing Distributors Annual Summit, was all about adding value to every sale.
This advice reflected on how to add value rather than discounting price in the process of growing your company. Tom gave several examples of companies that are champions at adding value such as Texas Roadhouse restaurant, Nordstrom, and Johns Manville.
His lessons of adding value in sales and service can actually be extended to everyday life. In fact, they blend in nicely with the advice often given by author Marcus Buckingham in is KFC plan. Know what you want, find out what you are getting, and change what you are doing until you get what you want.
In this case, the know what your want would be increased revenue and profits for all businesses. In the case of your personal life, the know what you want could be happiness, security, love, stability, and much more.
The find out what you are getting is self explanatory. The change in the business scene is increased service and value-added business partnerships. In your personal life, the change could be kindness, understanding, cooperation and on and on.
Business and life are not that much different. There are ways to affect the outcomes you are seeking and the advice given by Tom at his presentation apply to business and to life. I suggest that you visit his website for more information http://www.tomreillytraining.com/
This advice reflected on how to add value rather than discounting price in the process of growing your company. Tom gave several examples of companies that are champions at adding value such as Texas Roadhouse restaurant, Nordstrom, and Johns Manville.
His lessons of adding value in sales and service can actually be extended to everyday life. In fact, they blend in nicely with the advice often given by author Marcus Buckingham in is KFC plan. Know what you want, find out what you are getting, and change what you are doing until you get what you want.
In this case, the know what your want would be increased revenue and profits for all businesses. In the case of your personal life, the know what you want could be happiness, security, love, stability, and much more.
The find out what you are getting is self explanatory. The change in the business scene is increased service and value-added business partnerships. In your personal life, the change could be kindness, understanding, cooperation and on and on.
Business and life are not that much different. There are ways to affect the outcomes you are seeking and the advice given by Tom at his presentation apply to business and to life. I suggest that you visit his website for more information http://www.tomreillytraining.com/
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