Did you ever hear that saying? Do you go around with this kind of look on your face? Do you drive with this kind of look?
Take careful examination of your facial expressions. Before you ever open your mouth, your face speaks. What is it saying?
Wednesday, January 27, 2010
Exceptional Customer Service
This is a goal to live by. If you are a sales rep, providing exceptional customer will set you apart in the minds of your customers and prospects. If you are a parent or spouse, it will gain you the lasting respect of others.
Going beyond the norm of service requires effort and planning. However, providing exceptional service begins with putting others first. That part is easy to concieve but difficult to do.
The audio program, "Knock Your Socks Off" outlines many examples and practices of service. I recommend picking up a copy giving it a try. You will certainly learn something.
Going beyond the norm of service requires effort and planning. However, providing exceptional service begins with putting others first. That part is easy to concieve but difficult to do.
The audio program, "Knock Your Socks Off" outlines many examples and practices of service. I recommend picking up a copy giving it a try. You will certainly learn something.
Monday, December 28, 2009
KFC
In the very interesting audio program, How to Connect in Business in 90 Seconds or Less, author Nicholas Boothman refers to the KFC method of effective communication and connection. K = know what you want, F = find out what you are getting, and C = change what you do until you until you get what you want.
This is all meant in a very positive way of course. It is about knowing what you want in your job, social life, or just life in general. Know what you want so that you can plan on how to get there. First though, find out what you are headed for on your present course and decide if this is what you desire.
In this audio presentation, Boothman is referring to how you interact with other people in order to get the desired results. It is a fascinating work and I highly recommend it for your listening or reading. It is full of great advice on how to position yourself through your actions, words, and attitudes.
I gather that, like many other self-help authors, Boothman believes that you are the most important person in determining your own success. Do not take simple things for granted and this includes communication and appearance. They are both vital to your success. Know what you want, find out what you are getting, and change what you do until you get what you want.
This is all meant in a very positive way of course. It is about knowing what you want in your job, social life, or just life in general. Know what you want so that you can plan on how to get there. First though, find out what you are headed for on your present course and decide if this is what you desire.
In this audio presentation, Boothman is referring to how you interact with other people in order to get the desired results. It is a fascinating work and I highly recommend it for your listening or reading. It is full of great advice on how to position yourself through your actions, words, and attitudes.
I gather that, like many other self-help authors, Boothman believes that you are the most important person in determining your own success. Do not take simple things for granted and this includes communication and appearance. They are both vital to your success. Know what you want, find out what you are getting, and change what you do until you get what you want.
Thursday, December 24, 2009
Friendships
These are some of the most important things in life. Often, we don't realize how much a frienship means until it is lost.
Of course, friendship takes an effort by both friends and it is not always easy. People will have disagreements and struggles. Strong friendships withstand and overcome difficulties, weak ones may not.
Having friends can be one of the most rewarding aspects of all things. Work at it, cherish them.
Of course, friendship takes an effort by both friends and it is not always easy. People will have disagreements and struggles. Strong friendships withstand and overcome difficulties, weak ones may not.
Having friends can be one of the most rewarding aspects of all things. Work at it, cherish them.
Tuesday, December 22, 2009
Missed Opportunities
One of my favorite audio books is "How to Connect in Business in 90 Seconds" by Nicholas Boothman. I have listened to it again and again.
Boothman speaks of missing opportunities by simply not acknowledging other people. We come in contact with friends, aquanitenances, co-workers, and strangers regularly. If we choose to keep our heads down and not make eye contact, we are missing opportunities.
My simply making some effort to connect, you may just be missing that special opportunity to make things happen. Perhaps in a casual conversation struck in in place of the otherwise silent encounter, you may discover that you have a solution to one of their problems. Likewise, they may say one simple thing that unlocks a key idea for you socially, business-wise, or otherwise. Everyone who you encounter has the potential to make a contribution to you or receive one from you.
I can't really understand why a clerk in a store, waitress, or co-worker would choose to look away and not make any attempt to connect when the opportunity exists. Is it shyness, lack of confidence, disinterest, anger? Any and all of these block us from making that connection.
Everyone make an effort. The results will be favorable.
Boothman speaks of missing opportunities by simply not acknowledging other people. We come in contact with friends, aquanitenances, co-workers, and strangers regularly. If we choose to keep our heads down and not make eye contact, we are missing opportunities.
My simply making some effort to connect, you may just be missing that special opportunity to make things happen. Perhaps in a casual conversation struck in in place of the otherwise silent encounter, you may discover that you have a solution to one of their problems. Likewise, they may say one simple thing that unlocks a key idea for you socially, business-wise, or otherwise. Everyone who you encounter has the potential to make a contribution to you or receive one from you.
I can't really understand why a clerk in a store, waitress, or co-worker would choose to look away and not make any attempt to connect when the opportunity exists. Is it shyness, lack of confidence, disinterest, anger? Any and all of these block us from making that connection.
Everyone make an effort. The results will be favorable.
Monday, December 21, 2009
Have Some Fun
I think that having fun is a very important part of being a well-balanced person. One big factor is knowing how to have fun in a safe and digified way.
Just letting loose is never the answer to having fun because any time that you over indulge, you pay for it later. Either having a hangover, being embarassed, being broke, or all of the above together are the results of overdoing it.
Enjoy the simple pleasures of life and look forward to them. This is an essential part of relaxation and critical to overall success.
Relax and have some fun.
Just letting loose is never the answer to having fun because any time that you over indulge, you pay for it later. Either having a hangover, being embarassed, being broke, or all of the above together are the results of overdoing it.
Enjoy the simple pleasures of life and look forward to them. This is an essential part of relaxation and critical to overall success.
Relax and have some fun.
Sunday, December 13, 2009
Work Against Gossip
Gossip can be dangerous. It creates a bad environment. Resist the temptation to gossip whenever possible because it can become a bad habit.
If you can turn the mood around by resisting gossip, you will be doing yourself and your friends and associates a big favor. Don't add to it, turn it around.
If you can turn the mood around by resisting gossip, you will be doing yourself and your friends and associates a big favor. Don't add to it, turn it around.
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