The act of speaking to a client, prospect, or any other business contact on the phone is an opportunity. It is an opportunity to portray your best self. You have the chance to connect to your caller or call receiver by being polite, clear, and professional.
It is always a good idea to make a good impression. This is true not only for individuals who can buy from you but also for every person you contact.
Through making the best impression possible, you will gain respect for yourself and for your message. Speak clearly and allow the other person a chance to speak and react to your words.
Keep in mind how you would like to have people relate to you. Keep in mind also the kind of reactions that make you feel good and try to copy that toward others. Even if the content of the conversation makes you mad or upset, work through it to keep the level of communication elevated.
Make the phone work for you.
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