No matter what line of work you are in, you have customers. Even if you don't deal directly with paying customers, your manager, co-workers, and direct reports are in some way your customers.
I am recommending Knock Your Socks Off Service for everyone because it offers great advice in dealing with people in general. Many experts will tell you that you need to know what you want and know how to get it. This book/CD goes beyond that advice.
Even if you really don't have customers, learning some tips on how to deal with everyone makes sense. This is what I got from Knock Your Socks Off. We all need help in working with others, especially customers, and facilitating relationships for optimum outcomes. Give it a try.
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