The act of speaking to a client, prospect, or any other business contact on the phone is an opportunity. It is an opportunity to portray your best self. You have the chance to connect to your caller or call receiver by being polite, clear, and professional. It is always a good idea to make a good impression. This is true not only for individuals who can buy from you but also for every person you contact.
Through making the best impression possible, you will gain respect for yourself and for your message. Speak clearly and allow the other person a chance to speak and react to your message. This will enable clarity in your telephone communication and that is essential.
Your phone skills should be an extension of your own speaking skills. Come on guys, don’t use those sloppy double negatives. It is easy to do and it becomes a habit. It is also very unbecoming. Something simple like saying “pardon me” versus “huh” is another attempt to improve yourself. You only want to make a good impression after all.
No comments:
Post a Comment