Flexibility

In order to provide great customer service you need to be flexible. The same service does not apply to everyone, the same follow-up is not going to work with every customer.

The same greeting at the counter will not work with every customer. You need to be flexible. You need to read your customer and react accordingly. How ofen are you annoyed by a clerk or counter worker who replies with the very standard and required greeting, thank you for calling _ _ _ _ _ _ _ _. Thank you for shopping at _ _ _ _ _ _ _ _. While these are intended to be nice, they are not customized.

Instead, try, "It appears that you like our _ _ _ _ _ _, have you considered our _ _ _ _ _ _ _ _ .

You fill in the blanks. It simply means that you should be aware and tuned into your customer so that you can react in a customized way.

Be flexible when it comes to customer service.